US 11,042,890 B2
METHOD AND SYSTEM FOR CUSTOMER ASSISTANCE IN A RETAIL STOREGeneral
US 11,042,890 B2
METHOD AND SYSTEM FOR CUSTOMER ASSISTANCE IN A RETAIL STORE
Tech Center:
3600 Transportation, Construction, Electronic Commerce, Agriculture, National Security and License and Review
Examiner:
Romain Jeanty
Art Unit:
3623 Business Methods — Incentive Programs, Coupons; Operations Research; Electronic Shopping; Health Care; Point of Sale, Inventory, Accounting; Cost/Price, Reservations, Shipping and Transportation; Business Processing
Agent:
Inventors:
Michael Garel; Jim Wang
Assignee:
STREETERVILLE CAPITAL, LLC
Priority:
07/18/14
Filed:
04/01/20
Granted:
06/22/21
Expiration:
07/19/33
Abstract
Systems for monitoring and analyzing behavior in various applications and uses thereof. Generally, the systems (and uses thereof) are for monitoring and analyzing consumer purchasing behavior in real-time to drive sales via engaging digital customer experiences. In embodiments, the disclosed system can include a retail store system that features and includes MAC address tracking, user eye tracking, object identification of goods on shelves, open API, advertising broker rules engine. In addition, the system can include a customer engagement with interactive output displays including displays with demographic intelligence, displays with demographics and MAC-panels throughout store at product, displays with demographics and MAC-single panel or few panels scattered throughout store, automated customer assistance at shelf, customer purchase at shelf.
Cooperative Patent Classification (CPC)
G06G06Q30/0224G06Q