US 7,269,253 B1
Telephony control system with intelligent call routingGeneral
US 7,269,253 B1
Telephony control system with intelligent call routing
Tech Center:
2600 Communications
Examiner:
Benny Q. Tieu
Art Unit:
2614 Computer Graphic Processing, 3D Animation, Display Color Attribute, Object Processing, Hardware and Memory
Agent:
Inventors:
Wai Wu; Toby Heller; Steven M. Hoffberg
Assignee:
Priority:
03/07/03
Filed:
03/23/06
Granted:
09/11/07
Expiration:
10/14/19
Abstract
A communications system and method, wherein a plurality of communications are received, each having associated classification information, information representing characteristics of at least three potential targets are stored; and an optimum target for each communication based on the communication classification, and target characteristics is determined in a combinatorial optimization. The optimization preferably comprises a cost benefit optimization. Predicted availability of a target may be another optimization factor.