US 9,747,651 B2
Application software based information management and real time communications system including intelligent automated assistants (bots) in a computing ecosystem including different types of remote computing devices with different user interfaces and with a master database that is accessible from and stored at a central locationGeneral
US 9,747,651 B2
Application software based information management and real time communications system including intelligent automated assistants (bots) in a computing ecosystem including different types of remote computing devices with different user interfaces and with a master database that is accessible from and stored at a central location
Tech Center:
3600 Transportation, Construction, Electronic Commerce, Agriculture, National Security and License and Review
Examiner:
Luna Champagne
Art Unit:
3627 Business Methods — Incentive Programs, Coupons; Operations Research; Electronic Shopping; Health Care; Point of Sale, Inventory, Accounting; Cost/Price, Reservations, Shipping and Transportation; Business Processing
Agent:
Inventors:
Keith R. McNally
Assignee:
Priority:
11/01/01
Filed:
05/13/14
Granted:
08/29/17
Expiration:
08/03/22
Abstract
An information management and synchronous communications system and method facilitates database equilibrium and synchronization with wired, wireless and Web-based systems, user-friendly and efficient generation of computerized menus and reservations with handwritten/voice modifications for restaurants and other applications that utilize equipment with nonstandard graphical formats, display sizes and/or applications for use in remote data entry, information management and communication with host computer, digital input device or remote pager via standard hardwired connection, the internet, a wireless link, printer or the like. Various operations employing automated telephone calls and/or messaging may, for instance, be performed. For example, desired reservation and/or appointment information may be automatically converted and conveyed to one or more entities via automated telephone call and/or messaging. As another example, information regarding reservation acceptability may be received and automatically converted via automated telephone call and/or messaging. Telephones may, for instance, be the only equipment required by the entities.
Cooperative Patent Classification (CPC)
G06G06Q30/0643G06QH04M2203/1058H04W88/02H04L63/083H04M